ASPIRE – How We Can Help
We can help you transform into a customer focused business by developing and embedding a customer centric culture within your organisation using the ASPIRE programme:
We analyse where you are now with your existing customer care management systems, documentation, training and the customer perceptions of your business.
We assist you in deciding where you want to be in terms of your customer care ambitions, options and expectations, pulling all the information into a strategy document.
We then work with you to develop the Customer Care Plan to get you where you want to be, including bench-marking, customer journey management, staff coaching and motivation, metrics and setting up your Net Promoter Score.
We help you implement all aspects of your Customer Care Plan, including management motivation, coaching, training and operating systems and procedures.
Having implemented the plan you need to establish a review process and we set up the reporting systems that will take you on a course of continuous improvement and financial reward.
One of the benefits of the ASPIRE programme is that it gives you the structures to plan, implement and constantly review your systems, and also the ability to evolve to the next level of your business.