Market Square, Youghal, Co. Cork
frank@customer.ie
Monday to Friday
In his book, The Age of the Customer: Prepare for the Moment of Relevance, Jim Blasingame outlines how we are in an epochal marketplace shift that’s causing the 10,000-year-old Age of the Seller to be replaced by the Age of the Customer. It is very clear that this seismic shift has been accelerated by the …
“Customer service has become the core of everything we do – it’s not even a customer service strategy, it’s our business strategy” Ashok Vaswani – Barclays It’s that time of year when organisations start completing the budget and strategy plans for the year ahead. Many of these plans will have exhaustive detail on market trends, …
Frank Down set up Customer Care Insights to help organisations provide effective customer care.
Having dealt directly with customers in his role leading Bewley’s Cafes and at Bewley’s Hotels he has passion for and an innate understanding of all aspects of customer care.
Market Square, Youghal, Co. Cork
Monday to Friday
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