Market Square, Youghal, Co. Cork
frank@customer.ie
Monday to Friday
In many businesses the Standard Operating Procedures Manual sits on the top shelf of the office – like a trophy – proudly displayed, but rarely disturbed. The conventional joke is “the bigger the Manual, the more difficult it is to take it down from the top shelf”. These Manuals are normally written by the most …
Frank Down set up Customer Care Insights to help organisations provide effective customer care.
Having dealt directly with customers in his role leading Bewley’s Cafes and at Bewley’s Hotels he has passion for and an innate understanding of all aspects of customer care.
Market Square, Youghal, Co. Cork
Monday to Friday
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