Having worked with Frank Down on several projects I can testify that there is no one better at training , developing and motivating people to deliver fantastic Customer Care. His own passion and skill to engage and empathise with people on every level has been the cornerstone of success on many fronts. I can recommend Frank and his skillset to anyone involved in customer care.
Phillip O’NeillMaldron Hotel
"If you are in the service industry and you have employees who deal with customers, you really need to talk to this guy."
Frank Down set up Customer Care Insights to help organisations provide effective customer care.
Having dealt directly with customers in his role leading Bewley’s Cafes and at Bewley’s Hotels he has passion for and an innate understanding of all aspects of customer care.