Having worked with Frank Down on several projects I can testify that there is no one better at training , developing and motivating people to deliver fantastic Customer Care. His own passion and skill to engage and empathise with people on every level has been the cornerstone of success on many fronts. I can recommend Frank and his skillset to anyone involved in customer care.
Phillip O’NeillMaldron Hotel
“If you are in the service industry and you have employees who deal with customers, you really need to talk to this guy.”